Frequently Asked Questions
Fully Managed IT Services – Interactive, LLC monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.
Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.
- Web Development: We create stunning, responsive websites tailored to your unique business requirements. Our web development team combines artistic design with seamless functionality to deliver user-friendly experiences that captivate your audience.
- Custom Software Development: We develop custom software solutions that automate your business processes, streamline operations, and enhance productivity. From enterprise resource planning (ERP) systems to customer relationship management (CRM) platforms, we leverage the latest technologies to build tailored solutions that align with your goals.
- E-commerce Solutions: We help businesses establish a strong online presence and drive sales with our e-commerce solutions. Our experts specialize in building secure and scalable e-commerce platforms that provide a seamless shopping experience for your customers while giving you full control over your inventory, payments, and order management.
- Mobile App Development: In today’s mobile-driven world, having a powerful mobile app can give your business a competitive edge. Our mobile app development team designs and develops intuitive and feature-rich iOS and Android applications that engage your users and expand your reach.
- UI/UX Design: We believe that user experience is key to the success of any digital product. Our talented UI/UX designers create visually appealing and intuitive interfaces that enhance user satisfaction, improve engagement, and drive conversions.
- Maintenance and Support: Our commitment to your success extends beyond development. We offer ongoing maintenance and support services to ensure that your applications and software run smoothly stay up-to-date, and remain secure in the face of evolving technological landscapes.
Other services include:
- IT Consulting
- Cloud Services
- Network Connectivity (ISP Services)
By leading with IT strategy and compliance guidance, Interactive, LLC fills two major gaps in the IT provider industry. This expertise helps clients:
- Save time, money, and increase profitability.
- Reduce employee frustration and improve team morale.
- Solidify defenses against data breaches, ransomware attacks, and legal exposure.
- Lower cybersecurity and compliance risk
Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.
- vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
- Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
- Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
- We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
- This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
- Procurement Services – Interactive, LLC sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.
If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.
Interactive, LLC selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.
Interactive, LLC creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.
Expertise and Experience: Our team consists of highly skilled developers with a wealth of experience in web programming and software development. We stay at the forefront of industry trends and best practices to deliver solutions that are efficient, scalable, and future-proof.
Customized Approach: We understand that each business is unique. That’s why we take a personalized approach to every project, carefully listening to your needs and tailoring our solutions to fit your specific requirements.
Quality and Reliability: We are committed to delivering top-notch solutions that meet the highest standards of quality and reliability. We rigorously test our applications and software to ensure optimal performance, security, and user experience.
Timely Delivery: We value your time and understand the importance of timely delivery. Our streamlined development processes and efficient project management ensure that we meet deadlines without compromising on quality.
Transparent Communication: We believe in transparent and open communication throughout the development process. We keep you informed at every stage, provide regular progress updates, and welcome your feedback to ensure that the end product exceeds your expectations.
Unlock the full potential of your business with our web programming and software development services. Contact us today to discuss your project and let us turn your vision into reality.
Тecnologia is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.
This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.
We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.
Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.
Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.
The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.
Operationally mature organizations in the following verticals:
- Real Estate